booking
terms and conditions
Age
restrictions
Cancellations
E-learning package refunds
Payments
Certificates
Age
Restrictions
Some of our courses have age restrictions
for attendance as they involve tasting alcohol. Please
note that proof of age will be required at the beginning
of these courses and anyone not meeting the requirement
will not be able to complete the qualifications. No
refund will be available in these circumstances. Courses
that are currently have an age restriction are:
- WSET
Foundation Certificate in Wines - delegates must
be 18 years old or over.
Cancellations
Courses arranged by Tkm - Customer Cancellations
If a customer cancels their booking more than 14 days in advance of a course
they will receive a full refund of any fee paid, less an administration charge
of £5. If the cancellation is received 14 days or less before the course,
the following will apply:
• For cancellations that are received 14 days or less but more than 7 days
before the course, customers will incur an administration charge of 25% of the
course
fee with the remainder of the fee refunded;
• For cancellations that are received 7 days or less prior to the course,
or where the customer does not attend the training course without giving prior
notice, the course fee is non-refundable, unless their place can be filled.
Where a place is filled, customers will incur an administration charge of 25%
of the course fee with the remainder of the fee refunded.
Please note that any substitution of candidates
by the customer 14 days or less prior to the scheduled
course date will incur an administration charge of
25% of the course fee.
In-house
Courses or group bookings – Customer
Cancellations
All in-house courses or group bookings require a
deposit to be paid at least two weeks prior to a
scheduled course in order to confirm the booking.
If a customer cancels their booking more than 14
days in advance of a course they will receive a full
refund of any deposit paid, less an administration
charge of £5. If the cancellation is received
14 days or less before the date the course is scheduled,
the following will apply:
• For cancellations that are received 14 days or less
but more than 7 days before the course, customers
will incur an administration charge of 25% of the
agreed fee for the delivery of training with the
remainder of the fee refunded;
• For cancellations that are received 7 days or less
prior to the course the deposit is non-refundable.
Where stated on the quotation, courses may be rescheduled
up to 48 hours before the planned training date,
providing a new date can be agreed with Tkm that
is within 30 days of the original training date.
Courses may only be rescheduled once.
Tkm Cancellations
Please note that Tkm operates a minimum number policy
for all courses arranged by Tkm, meaning that a
course will only run if there are a sufficient
number of confirmed customers. Decisions regarding
the running of courses are usually taken 14 days
before the scheduled course date. Tkm also reserves
the right to cancel any scheduled courses in the
event of unforeseen circumstances. In the event
a course is cancelled by Tkm, course fees will
be refunded in full and alternative arrangements
will be made where possible.
E-learning Packages
Refunds
Customers may cancel
their contract for an e-learning package at any
point up until 7 days after the receipt of goods PROVIDING
the original seal on any software remains in tact.
Software Licences
Licenses to use the software for the REHIS Intermediate Food Hygiene are valid
for one year.
Payments
Unless otherwise agreed, all payments for courses must be cleared prior to
attendance. Acceptable methods of payment are currently cheques (made
payable to Tkm Consulting and sent to the address at the bottom of each
page) or credit and debit cards as accepted by Google Checkout at the time
an order is placed.
Tkm reserves the right to make a charge for:
- payments
by any method that are returned unpaid by the
issuing bank or building society;
- invoices
that are not paid within the timescale specified.
Certificates
Certificates will
be sent to successful candidates at the earliest opportunity after
they are
received
from the awarding
body, with exception of the circumstance below:
- Certificates
for successful delegates will not be sent to
customers that have overdue invoices on their
account.
Certificates will be despatched as soon as any outstanding payment
due has cleared.
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